Refund policy

 

Here, at Power & Authority Apparel, all the items that we sell are made-to-order, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you, the customer, ordered the wrong size, color, or simply changed your mind.  In other words, we do not offer a "buyers remorse" refund or exchange.

However, in case of a damaged product or a manufacturing error, we will offer a free replacement or a refund if you contact us within 15 days of product delivery. (Note For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.) Please get in touch with us using the "Contact" tab on the menu bar.  We will ask that you provide a clear photo showing the issue.

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

Again, please note that we will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, please contact us and we will investigate the issue.